How do I cancel my order?Updated 25 days ago

There is a very short window to cancel an order. 
If your order has already gone into production, we will not be able to cancel it.

This is because everything we sell is made uniquely for the person ordering it ("made on demand") as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. As a custom product, it cannot be changed, cancelled, or refunded, once production has started, unless we have made an error.

To request an order cancellation, please reach out using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.  
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)

You can see our refund policy in full here: LINK TO REFUND POLICY