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Nature & Nuzzle

Help and support for our products, services, and deliveries.

Please read this first

Questions to ask yourself

How do I simulate a payment using dummy credit card numbers?

What kinds of things should I flag?

How do I report feedback / suggestions?

How do I give feedback about NuzzleBot?

How do I contact you if I have questions?

Can I become a tester?

Tester Instructions

What's with "Test Mode"?

What is My N&N?

How do I contact you?

When are humans available on chat?

What are your work hours?

Do you offer Gift Cards?

How do I track my order?

General Support

What’s your return policy?

I received the wrong item – what do I do?

I received a defective product – what do I do?

Do you offer refunds or exchanges?

My item doesn't fit - can I return it for a different size?

Returns & Refunds

What is your shipping policy?

Do you ship worldwide?

My package got lost – what do I do?

My package arrived damaged – what do I do?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

Do you offer free shipping?

How much does shipping cost?

How long does delivery take?

My shipping address is wrong – what do I do?

Shipping & Delivery

What is your cancellation policy?

How do I cancel my order?

Can I edit or add anything to my order?

Change an Order

Who founded N&N, and why?

What are "Designs" and "Collections"?

Where are your products made?

How are N&N products eco-friendly?

About N&N