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Returns & Refunds

What’s your return policy?

Every product we sell is made on demand (after we receive your order) as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. This means it is a custom product created

I received the wrong item – what do I do?

We're so sorry to hear you received the wrong item – perhaps one of our furry friends was trying to be creative :-) Please report the issue to our team ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly. You can

I received a defective product – what do I do?

We're so sorry to hear there is something wrong with the product you received, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly. You

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made, unless there is something wrong with it. This is because everything we sell is a custom product, made uniquely for the person ordering it – part of our commitm

My item doesn't fit - can I return it for a different size?

We're very sorry to hear that your item doesn't fit, and understand how much you were looking forward to it, but everything we sell is made on demand (after we receive your order) as part of our commitment to reducing waste and avoiding the ecologica