I received the wrong item – what do I do?Updated a month ago

We're so sorry to hear you received the wrong item – perhaps one of our furry friends was trying to be creative :-) 
Please report the issue to our team ASAP (within 30 days max) with photos of what’s not right, so we can resolve it promptly. 

You can do this using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.  
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)

You can see our refund policy in full here: LINK TO REFUND POLICY