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Shipping & Delivery

What is your shipping policy?

Everything we sell is custom-made for you after you place your order as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home. This time varies across products, but is u

Do you ship worldwide?

Currently, we only ship to the United States, but we eventually hope to expand internationally. Watch this space :-)

My package got lost – what do I do?

We're so sorry to hear your package has gone missing, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) so we can resolve it promptly. You can do this using NuzzleBot, our friendly chatbot – just

My package arrived damaged – what do I do?

We understand the disappointment of receiving a damaged package, and are committed to making things right! Please report the issue to our team ASAP (within 30 days max) with photos of the damage, so we can resolve it promptly. You can do this using N

Do you offer expedited shipping?

No, we do not currently offer expedited shipping but if you have an urgent need, please reach out to us and we will see if there is anything we can do to help. You can do this using NuzzleBot, our friendly chatbot – just click on this link.  You will

My order was marked delivered but it’s not here.

We understand how frustrating this is, and are committed to making things right!. If you are still unable to locate your package, please report the issue to our team ASAP so we can resolve it promptly. You can do this using NuzzleBot, our friendly ch

Do you offer free shipping?

Yes, we offer free shipping on orders of $100 and up (within the United States).

How much does shipping cost?

Please refer to the table below...

How long does delivery take?

Delivery time is a combination of fulfillment time (the time it takes to manufacture and package your item) and shipping time. Everything we sell is custom-made for you after you place your order as part of our commitment to reducing waste and avoidi

My shipping address is wrong – what do I do?

As soon as you realize your address is wrong, please reach out using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.  You will have the option to connect to a person at any time (during work hours)