My order was marked delivered but it’s not here.Updated a month ago

We understand how frustrating this is, and are committed to making things right! 

• If you haven't already done so, please check around your house and with your neighbors / building management in case the carrier left it somewhere other than at your door.
• Please also double-check the address in the order confirmation email to ensure it’s headed to the right location.
• Packages may sometimes be marked as delivered but take additional time to arrive. Please give it a few hours just in case.  

If you are still unable to locate your package, please report the issue to our team ASAP so we can resolve it promptly. 

You can do this using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.  
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)

You can see our refund policy in full here: LINK TO REFUND POLICY