My shipping address is wrong – what do I do?Updated a month ago

As soon as you realize your address is wrong, please reach out using NuzzleBot, our friendly chatbot – just click on this link and it will guide you through the process.  
You will have the option to connect to a person at any time (during work hours), if you prefer, but do give it a try -- it's friendly and well-trained :-)

Please remember, though, that everything we sell is made uniquely for the person ordering it ("made on demand") as part of our commitment to reducing waste and avoiding the ecological footprint of mass-produced inventory that might never find a home.  It cannot be changed, cancelled, or refunded once production has started, unless we have made an error.

If your order has already been prepared for shipping, we may not be able to change the address it's being sent to.

You can see our refund policy in full here: LINK TO REFUND POLICY