Before we launch, we want to make sure everything makes sense, works properly, etc., so we have a group of testers actively trying to find problems :-). If you’d like to know when we’re up and running, subscribe at the bottom of our homepage (under t
My N&N is your account hub, where you can do a number of things, including... You can access it from the Main Menu, and via the Customer Service menu in the footer of every page. If you do not already have an account, you will be invited (but not req
If you have a question, a problem, or just something you want us to know, you have several options:.
Our friendly chatbot, NuzzleBot, can answer many questions, and will guide you through the process if additional info is required to fix an issue, connecting you to a person if necessary. During our work hours, you will always have the option to be p
Our work hours are 8am to 6pm Eastern Time, though we may also have cover outside those hours. We may not respond instantly – no call center here, just real people with tea and opposable thumbs – but we promise to get back to you as soon as we can. W
No, we don't currently offer gift cards, but this is something we will look into for the future.
Once your order has been placed and processed, you will receive a confirmation email with your order details – as well as an image of one of our canine team hard at work :-). To track an order, simply enter your order number or tracking number on our