When are humans available on chat?Updated 19 days ago

Our friendly chatbot, NuzzleBot, can answer many questions, and will guide you through the process if additional info is required to fix an issue, connecting you to a person if necessary. 

During our work hours, you will always have the option to be put through to a person if you prefer.

We may not respond instantly – no call center here, just real people with tea and opposable thumbs – but we promise to get back to you as soon as we can. We appreciate your patience, and for joining us on this slightly off-track, simple|kind adventure.